Despite all the benefits that conflict brings to the lives of employees, many times, it is still not taken seriously. It is only when an employee takes the conflict to the management’s attention that the issue can be brought out into the light. To help employees deal with the problem in a generally positive manner, the management can implement strategies to address it.
Several other companies have successfully implemented the four tips on how to tackle workplace conflict. This article will help you understand how the issue should be handled.
Firstly, when conflicts arise at work, people need to take the issue as a challenge for new ideas and concepts. Discuss the problem and explain to your employees the possible consequences that will result from having the conflict escalation. Discuss how it will look if you will have a production meeting, and also what happens should someone leaves the company. Discuss how it would look, if you have an argument with one of your employees. Discuss how the process of resolving conflict will look. You can even go into detail such as what will happen when you enforce the rights of the employees, and what the management will do if the conflict escalates.
Here is what you need to do:
You need to have all the management and staff members during a all-hands meeting, where everyone is given all information and resources on how to perform their work. You can even go into detail and explain a draft policy to be followed if the conflict escalation gets out of hand.
Lastly, you need to hold a meeting where you present the new policy and inform everyone of the discussions that occurred. It will be a reality check that you will have to implement.
Since you are the one organizing the new issues of employees’ work, you realize the biggest benefit is that you have documented the actions that you will take in the future. If you are the manager, chances are that you will not bother to follow your actions. You can also ensure that the employees will know of what these actions are.
For example, if you have many employees, you will have employees who will do without the other employees’ permission. This also means that you are responsible that all the files and computers are allowed, and which areas are forbidden.
If there are sessions of your company where your employees have to share their ideas or thoughts, you will have to have a format that will outline the information that they should share.
You can also keep the policy informative and useful by putting it in your company’s newsletter or in company directory so as to require employees to report any problems.
More often than not, conflict in the work place causes a slight delay in production. This delay can appear as significant issues. If you are a manager, you have to give due consideration to not only your work, but also your employees’ work.
You also need to understand that conflict in the work place can take away from the motivation of employees. Once you have developed a lot of a conflict and this problem actually happens, the cause for the conflict will be identified. If it is a serious matter, you expect to take some actions that will better resolve the matters that may cost you you and your employees overtime, leading to less income.
During your leadership team meetings, make sure that you get a chance to express your concern to your employees in person, and ask them what they would do, to ensure that it will not escalate further. You also have to thank your employees, even these are times that conflict appears as small and as trivial as a misunderstanding. Never forget that your employees are humans, just like you.
Communicate the vision to the employees, as well as the wicked outlined plans and actions.
Tell them that you will trust them for the situation and you need them as your personal resources for the issues, if it escalates.
Meet with the staff to identify the employees’ stake in the plan and actions.
Confirm the departments’ action plan, set clear deadlines, and set follow-up meeting.